This Cancellation & Refund Policy applies to donations made through the Sanatan Swar: Mandir Arti Bhajan app.

Donations (Daan)

  • All contributions made through the app are considered voluntary donations (daan) to support Gau Seva initiatives and the digital maintenance of the Sanatan Swar platform.
  • Since these are charitable contributions, donations are generally non-refundable.

Refunds in Special Cases

Refunds may only be considered under the following exceptional situations:

  1. Duplicate transaction – If a donor accidentally makes the same payment more than once.
  2. Technical error – If a payment was debited from the donor’s account but not reflected as received in our system.
  3. Unauthorized transaction – If payment was made fraudulently without the donor’s consent (subject to investigation).

Refund Process

  • If you believe your case falls under the exceptions above, please write to us at devcodes8@gmail.com within 7 days of the transaction.
  • Please include:
    • Transaction ID
    • Date & time of payment
    • Payment method used
    • Reason for requesting a refund
  • Our team will investigate and, if eligible, initiate the refund within 7–10 business days.

Cancellations

  • Since Sanatan Swar does not provide physical goods, services, or subscriptions, there is no scope for cancellations once a donation has been processed.

Processing

  • Refunds, if approved, will be processed to the original payment method used (UPI, Card, Netbanking, etc.).
  • Processing timelines may depend on your bank/payment provider.

Final Decision

The final decision regarding refunds will rest with Sanatan Swar’s management team, keeping in view fairness and prevention of misuse.